Refund Policy for PitecHR
Effective Date: January 1, 2025
Last Updated: January 1, 2025
At PitecHR, we aim to provide a reliable and valuable HR management platform. Please read this Refund Policy carefully before making a purchase.
1. Subscription-Based Service
PitecHR is a Software-as-a-Service (SaaS) platform offered on a subscription basis (monthly, quarterly, or annually). Once a subscription is activated, the service is considered delivered.
2. No Refund After Activation
Payments made for PitecHR subscriptions are non-refundable once the subscription is activated, regardless of:
- Actual usage or lack of usage
- Early termination by the customer
- Change of mind or internal business decisions
3. Trial Period (If Applicable)
If PitecHR offers a free trial or demo period, customers are encouraged to evaluate the platform during that time. No refund requests will be accepted after the trial period ends and a paid subscription begins.
4. Exceptional Refunds
Refunds may be considered only in exceptional cases, such as:
- Duplicate payment for the same subscription
- Incorrect charge due to a technical or system error
Any such refund will be:
- Evaluated at PitecHR’s sole discretion
- Processed to the original payment method
- Issued after deducting applicable payment gateway or transaction fees
5. Auto-Renewal
Subscriptions may auto-renew unless canceled before the renewal date. Payments processed due to auto-renewal are non-refundable.
6. Account Termination
If an account is suspended or terminated due to violation of PitecHR’s Terms of Service, no refund will be issued.
7. Refund Processing Time
If a refund is approved, processing may take 7–14 business days, depending on the payment method and financial institutions involved.
8. Contact
For billing or payment-related queries, please contact: info@predictionit.com